:Base HelpDesk.HLP>main
:Title SDS HelpDesk Solutions
1 Introduction to SDS HelpDesk
2 Welcome=Welcome
2 How SDS HelpDesk Helps Your Customers=How_SDS_HelpDesk_Helps_Your_Customers
2 How SDS HelpDesk Helps You=How_SDS_HelpDesk_Helps_You
2 Getting Help=Getting_Help
1 Getting Started
2 License Agreement and Code=License_Agreement_and_Code
2 Updating Your License Code=Updating_Your_License_Code
2 User Login=User_Login
2 Getting to Know SDS HelpDesk=Getting_to_Know_SDS_HelpDesk
2 Start Wizard=Start_Wizard
2 Setup Wizard=Setup_Wizard
2 Work Flow Wizard=Work_Flow_Wizard
2 Getting to Know the SDS HelpDesk Window=Getting_to_Know_the_SDS_HelpDesk_Window
2 Selecting Items from a Drop-Down Tree=Selecting_Items_from_a_Drop_Down_Tree
2 Selecting Items from a Lookup Table=Selecting_Items_from_a_Lookup_Table
2 Mandatory Fields=Mandatory_Fields
1 Implementing SDS HelpDesk
2 Overview=Implementation_Overview
2 Implementation Checklists=Implementation_Checklists
2 Stage 1:  System Setup=Stage_1_System_Setup
2 Stage 2:  Preload Most Commonly Used Information=Stage_2_Preload_Most_Commonly_Used_Information
2 Stage 3:  Add Service Contracts=Stage_3_Add_Service_Contracts
2 Stage 4:  Add Issue Manager=Stage_4_Add_Issue_Manager
2 Stage 5:  Add Scheduler=Stage_5_Add_Scheduler
1 Administrator Setup Items
2 Administrator Setup Overview=Administrator_Setup_Overview
2 Selecting the Database=Selecting_the_Database
2 Enter the Organization Name into the System=Enter_the_Organization_Name_into_the_System
2 Set or Reset Report Files Location=Set_or_Reset_Report_File_Locations
2 Set or Reset Help File Location=Set_or_Reset_Help_File_Location
2 View Concurrently Logged on Users=View_Concurrently_Logged_on_Users
2 Define and Customize Labels=Define_and_Customize_Labels
2 User List, Permissions, and Initial Passwords
3 Add a New User=Add_a_New_User
3 Add User Information=Add_User_Information
3 Modify User Information=Modify_User_Information
3 Delete a User=Delete_a_User
3 Add Initial User Passwords=Add_Initial_User_Passwords
3 Set User Permissions=Set_User_Permissions
3 Find a User=Find_a_User
3 Print or Preview User SnapShot Report=Print_User_SnapShot_Report
2 Contract Numbers
3 Format Contract Numbers=Format_Contract_Numbers
3 Set Contract Code Options=Set_Contract_Code_Options
3 Format Contract Number Fixed Text=Format_Contract_Number_Fixed_Text
3 Format Contract Number Date/Time=Format_Contract_Number_Date_Time
3 Format Contract Number Counter Settings=Format_Contract_Number_Counter_Settings
3 Format Other Fields in Contract Number=Format_Other_Fields_in_Contract_Number
3 Set Contract Number Code Order=Set_Contract_Number_Code_Order
3 Test Sample Contract Number=Test_Sample_Contract_Number
3 Contract Get Button=Contract_Get_Button
2 Issue Numbers
3 Format Issue Numbers=Format_Issue_Numbers
3 Set Issue Code Options=Set_Issue_Code_Options
3 Format Issue Number Fixed Text=Issue_Format_Fixed_Text
3 Format Issue Number Date/Time=Issue_Format_Date_Time
3 Format Issue Number Counter Settings=Issue_Format_Counter_Settings
3 Format Other Fields in Issue Number=Issue_Format_Other_Fields
3 Set Issue Number Code Order=Issue_Set_Code_Order
3 Test Sample Issue Number=Test_Sample_Issue_Number
3 Issue Get Button=Issue_Get_Button
1 Optional User Setup Items
2 Change User Password=Change_User_Password
2 Customize Workstation Fonts=Customize_Workstation_Fonts
2 Prompt Before Adding New Records to the Database=Prompt_Before_Adding_New_Records_to_the_Database
1 Lookup Tables
2 Lookup Table Overview=Lookup_Table_Overview
2 Steps to . . .
3 Add a List Box Lookup Table Entry=Add_a_List_Box_Lookup_Table_Entry
3 Add a Tree View Lookup Table Entry=Add_a_Tree_View_Lookup_Table_Entry
3 Modify a Lookup Table Entry=Modify_a_Lookup_Table_Entry
3 Delete a Lookup Table Entry=Delete_a_Lookup_Table_Entry
3 Print Lookup Table SnapShot Report=Print_Lookup_Table_SnapShot_Report
3 Merge Duplicates=Merge_Duplicates
1 Address Book Manager
2 Address Book Overview=Address_Book_Overview
2 Steps to . . .
3 Add a New Contact=Add_a_New_Contact
3 Add Contact Notes=Add_Contact_Notes
3 Modify Contact Information=Modify_Contact_Information
3 Delete a Contact=Delete_a_Contact
3 Use Existing Contact Information as a Template=Use_Existing_Contact_Information_as_a_Template
3 Assign Skills to a Contact=Assign_Skills_to_a_Contact
3 View Contracts From Address Book=View_Contracts_From_Address_Book
3 View Issues from Address Book=View_Issues_from_Address_Book
3 Print Contact SnapShot Report=Print_Contact_SnapShot_Report
2 Use the Search Engine to Find a Contact
3 Search on Name=Search_on_Name
3 Search by Telephone Number=Search_by_Telephone_Number
3 Search by Address=Search_by_Address
3 Search for Contact by Organization=Search_for_Contact_by_Organization
3 Search on Contact Type=Search_on_Contact_Type
3 Search on Title or Identifier=Search_on_Title_or_Identifier
3 Search on Skill=Search_on_Skill
1 Service Contract Manager
2 Contract Manager Overview=Contract_Manager_Overview
2 Steps to . . .
3 Add a New Service Contract=Add_a_New_Service_Contract
3 Modify a Service Contract=Modify_a_Service_Contract
3 Cancel a Service Contract=Cancel_a_Service_Contract
3 Delete a Service Contract=Delete_a_Service_Contract
3 Add or Modify Per-Incident Blocks=Add_or_Modify_Per_Incident_Blocks
3 Print Contract SnapShot Report=Print_Contract_SnapShot_Report
2 Use the Search Engine to Find a Service Contract
3 Search by Contract Number=Search_by_Contract_Number
3 Search for Contract by Organization=Search_for_Contract_by_Organization
3 Search by Contract Level=Search_by_Contract_Level
3 Search by Contract Duration=Search_by_Contract_Duration
1 Issue Manager
2 Issue Manager Overview=Issue_Manager_Overview
2 Steps to . . .
3 Add a New Issue=Add_a_New_Issue
3 Modify an Issue and Enable Record Locking=Modify_an_Issue_and_Enable_Record_Locking
3 Delete an Issue=Delete_an_Issue
3 Add an Issue to the Knowledge Base=Add_an_Issue_to_the_Knowledge_Base
3 Use the Issue Manager Search Screen=Use_the_Issue_Manager_Search_Screen
3 Add or Delete Issue Conditions and Values=Add_or_Delete_Issue_Conditions_and_Values
3 Verify or View Service Contract Information=Verify_or_View_Service_Contract_Information
3 Add, View, or Delete Attachments=Add_View_or_Delete_Attachments
3 View and Add to Issue History=View_and_Add_to_Issue_History
3 Issue Work Groups=Issue_Work_Groups
3 Communicating with Work Group Members=Communicating_with_Work_Group_Members
3 View Issues and Messages Sent to you by Work Group Members=View_Issues_and_Messages_Sent_to_you_by_Work_Group_Members
3 Start Issue Timer=Start_Issue_Timer
3 Print Issue SnapShot Report=Print_Issue_SnapShot_Report
2 Use the Search Engine to Find an Issue
3 Search by Issue Number=Search_by_Issue_Number
3 Search for Issues by Organization=Search_for_Issues_by_Organization
3 Search by Category=Search_by_Category
3 Search by Location=Search_by_Location
3 Search by Condition=Search_by_Condition
3 Search by User=Search_by_User
3 Search by Status=Search_by_Status
3 Search by Priority=Search_by_Priority
1 My Issues
2 My Issues=My_Issues
1 Time Tracker
2 Time Tracker=Time_Tracker
1 Scheduler
2 Scheduler Overview=Scheduler_Overview
2 Steps to . . .
3 Add a New Follow-up Item=Add_a_New_Follow_up_Item
3 Modify a Follow-up Item=Modify_a_Follow_up_Item
3 Delete a Completed Follow-up Item=Delete_a_Completed_Follow_up_Item
3 Print Scheduler SnapShot Report=Print_Scheduler_SnapShot_Report
1 Knowledge Base Module
2 Knowledge Base Module=Knowledge_Base_Module
2 Add Knowledge Base Article=Add_Knowledge_Base_Article
2 Search the Knowledge Base=Search_the_Knowledge_Base
1 Report Manager
2 Report Manager Overview=Report_Manager_Overview
2 Steps to . . .
3 Add a New ExecReport=Add_a_New_ExecReport
3 Modify an ExecReport Name=Modify_an_ExecReport_Name
3 Delete an ExecReport=Delete_an_ExecReport
3 Preview and Print an ExecReport=Preview_and_Print_an_ExecReport
1 Glossary
2 Glossary of SDS HelpDesk Terms=Glossary_of_SDS_HelpDesk_Terms